A: Check the specific event page for any artist requested COVID protocols.
A: Ticketing usually starts one hour prior to doors opening. Door times are available on the Crescent Ballroom website. We always recommend confirming door and show times.
A: As soon as possible! There are two times listed on your ticket. The first time is when the doors will open and the second is when the opening artist will go on. Set times (when the respective artists take the stage) vary and typically are not announced until the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change. We strongly suggest checking the website for the most up to date times possible.
CASH, CHECK, OR CARD?
A: The box office and bar accepts CASH, VISA, Master Card and American Express. The Merchandise counter typically only accepts CASH.
NEW AN ATM IS LOCATED INSIDE THE BALLROOM.
DRINKING, AGE, AND ID RESTRICTIONS
A: Crescent Ballroom is a 21+ venue, unless the underage guest is accompanied by a legal guardian. Some shows will be 16+ or 18+, but they will be indicated as such upon purchase. Children under the age of 12 are not permitted to attend shows at Crescent Ballroom. Cocina 10 welcomes all ages until 9pm, upon which we are a 21+ venue and anyone under the age of 21 will be required to leave.
A: We strongly recommend that you bring your ID. Crescent Ballroom is a venue that serves alcohol and it is very important for us to verify that guests who plan on drinking are of legal drinking age. In compliance with Arizona State Law, anyone 21 and older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID; regardless of how old you look!
Anyone without proper ID, regardless of age, may be treated as an underage guest and not allowed to buy, hold, or drink alcohol. This policy is strictly enforced and any violation will result in immediate removal from the venue.
Effective July 24, 2014, Arizona liquor laws changed regarding acceptable forms of identification to access alcohol. You are required to obtain a new ID within 30 days of your 21st birthday. After 30 days, your vertical ID will not be valid for alcohol purchase or entry into the 21+ areas of Valley Bar.
A: Patrons over the age of 21, may leave the venue and come back. Concert patrons under the age of 21 are not allowed re-entry – once you’re in, you aren’t allowed in and out privileges, not even to go to your car. We can’t allow you to do it, so please don’t ask us to let you!
PLANES, TRAINS, AND AUTOMOBILES
A: 308 N 2nd Ave, Phoenix AZ 85003. North of Sun Devil Auto on the Northwest corners of Van Buren and 2nd Ave.
A: There is! Right around the corner on Van Buren and 1st Ave for Eastbound trains and Van Buren and Central for Westbound trains. Cabs are also in a good habit of visiting us, particularly on the weekends!
A: While Crescent Ballroom does not have designated parking, there are a few options surrounding the venue. There is limited meter parking in front of the venue along 2nd Avenue, and there are private, paid parking lots on 3rd Ave., just North of Van Buren.
We do not offer validation for parking in the surrounding garages, and the parking structure nearest to us across 2nd Avenue closes at 6pm.
A: Unless otherwise indicated, shows at Crescent Ballroom are standing room only. We do offer limited bleacher style seating at the back of the venue, but those fill quickly once doors open and are available on a first come, first served basis. On occasion, we have seated shows where you may buy a specific seat at the venue, but that is indicated upon purchase on a show by show basis. Patrons with special needs should call in advance to make arrangements.
A: Due to Arizona State Law, our all-ages shows must include a barrier between our underage guests and those who are 21+ (who have access to alcohol). Incidentally, this is why our underage guests are some times directed to use the back entrance of the Ballroom (only open to underage guests on show nights) after receiving their wristband; rather than pass through the front Lounge. Underage guests must form a line outside the venue until doors open. There is no re-entry for underage guests.
Q: I heard I can come into the lounge and eat and drink, does that mean I can go into the ballroom while a show is going on as well?
A: The lounge is always open and free to the public as long as we are within capacity requirements. We encourage you to hang out for shows in the lounge, but if you have not purchased a ticket to the show, you may not go into the ballroom.
A: All leftover cards with open tabs will be closed at the end of the night and a 20% service gratuity will be added. These cards are left in the Cocina 10 Lounge for 2 weeks and then destroyed.
A: Smart footwear is strongly encouraged as this is a music venue with many moving parts, otherwise, come as you may!
A: No, we do not. We do not offer storage for items and all handbags will be searched.
A: We can comfortably accommodate roughly 500 guests in the ballroom.
A: Yes, we are handicapped accessible. Notify a member of Security upon arrival if you require early entry or seating assistance.
A: Yes, we do. If you lose your wallet or phone, it will be left in the Security stand. All other physical items will be held in the office for 2 weeks, then it will be donated.
A: No. Arizona has an indoor smoking ban, however the lounge patio has ashtrays for smoking. The north patio is smoke free until 9pm.
A: No. Firearms are never allowed in Crescent Ballroom. Pursuant to A.R.S. § 4-229
A: Yes, our restaurant, Cocina 10, offers a playful Mexican menu including burritos, nachos, street tacos, salads and one of the best burgers you’ve ever tasted! The kitchen is open from Wednesday-Thursday 4 to late, Friday-Saturday 4pm to 2am, and Sunday 4-late.
A: Yes! We have a Vegetarian / Vegan menu available here. We have several meatless options, along with a good number of gluten-free and/or dairy-free choices. Of course, when possible we are happy alter your dish to accommodate any food allergies/preferences provided you carefully disclose this information prior to placing your order with your server.
A: We offer a full service bar and table service in our lounge, Cocina 10, as well as a full service bar in the Ballroom for full shows with a limited food menu available. Both bars offer a non-alcoholic and gluten free beer option.
A: We recommend the following hotels:
SHERATON DOWNTOWN – (4 BLOCKS FROM CRESCENT)
HOTEL PALOMAR – (.5 MILE FROM CRESCENT)
WESTIN – (2 BLOCKS FROM CRESCENT)
HOTEL SAN CARLOS – (3 BLOCKS FROM CRESCENT)
CLARENDON – (3.5 MILES FROM CRESCENT; BOUTIQUE HOTEL, GOOD FOOD, POOL.)
GENERAL SHOW INFORMATION
Q: My band is super awesome and would love to learn more about playing at Crescent Ballroom, who can we speak with?
A: We are always looking for bands to fill our line-up. Please remember to include contact info and a link to your music and let us know of any upcoming shows we can check you out at! We have acoustic style lounge shows, intimate and smaller ballroom shows and full sized shows in the ballroom – so a little bit for everyone! Click here to email us your info.
A: Yes, it really is – and it is highly unlikely that additional tickets will be released at the door. When a show sells out the Lounge / Patios remain open to the public though so you’re still welcome to come on down.
A: Keep an eye on our website and social media accounts!
A: Our concert calendar is updated constantly – as soon as we can announce the show, information will be posted. Changes in line-ups or times are updated when needed. Check out www.crescentphx.com for up to date information on all up and coming Crescent Ballroom shows.
PHOTO AND MEDIA RULES
A: Recording policies are at the bands discretion and change night to night, but our house policy is no professional equipment allowed unless authorized by the band or tour, within the first 3 songs and no flash. You may bring your camera with the understanding that you might need to take it back to your car.
Video and audio recording are not allowed.
A: All requests for media/photo passes must go through the artist/band’s publicist or label directly. Crescent Ballroom cannot offer media/photo passes. Only media/photo passes that have been submitted by the band will be honored.
A: Crescent Ballroom’s primary focus is to bring great local and national musicians to the people of Phoenix and surrounding areas, but we do open our doors to all sorts of events. We have charitable organizations, political gatherings, hosted burlesque shows, fashion shows, corporate meetings, birthdays, awards ceremonies and more!